Frequently Asked Questions
Welcome to our FAQ Page
Yes, we do ship Worldwide!
Once you place your order, there will be a 1-4 day processing period followed by a 7-18 day shipping period. In total, it can take anywhere from 2-4 weeks to receive your items. Shipment times vary per order, please bare with us. Don't hesitate to email us if you have any questions regarding your shipment!
Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: email@example.com with your order number if you are missing a tracking number and we will send you one at our soonest convenience.
The website provides a separate section named `Track your order` where you insert your tracking number to track your order.
If you provide us with a wrong address and the shipment has not been sent out please email us at firstname.lastname@example.org and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
We totally understand that it's highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don't like waiting. Our orders are delivered from our US or Chinese factory depending on the order demand and design. We usually ship the order from our factory within 2-3 days of receiving it. And it takes up to 10-12 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can't accommodate packages after a certain limit, hence the delays are caused.
We'd really appreciate if you wait for your order for a few more days. We'll always be there to assist you let you know about it's status. You'll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you :)
Feel free to contact gemelix.info@gmail.Com if you face any issues due to the delivery time. We'll be more than happy to assist you.
We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
If you receive a faulty item, just send us a picture of it to Gemelix.email@example.com along with your order number. If the item deliver to you would be faulty or if withers off in the first wash, we'll send you a free reshipment. You don't have to send it back to us :) All we'd need would be a picture of the faulty item.